| Dimensions |
40.16" x 18.90" x 34.65" |
| Weight Capacity |
265 lbs |
| Max Forward Speed |
5 MPH |
| Max Driving Gradient |
10° |
| Max Driving Range |
9.3 - 15.5 miles |
| Tire Size |
Front 6"x1.5" Rear 7.5"x2" |
| Batteries |
Lead-acid 12V12AH x 2pcs |
| Charger |
DC24V2A AC100-240V |
| Charging Time |
6H |
| Motor |
24V/300W |
| Motor Controller |
24V/50A (Dynamic) |
| Net Weight |
41 lbs |
| Turning Radius |
42.5 |
| Ground Clearance |
2.76 |
Order Confirmation
Once your order is placed, you will promptly receive an order confirmation email. This indicates that we have received your order and authorized your payment method used for the purchase. We immediately communicate align with our warehouse team in order to arrange the shipment!
For items ready for immediate shipment (typically within 3-5 business days), we will process the charges and prepare your order for delivery.
Shipping Details:
If your order is in stock and payment is processed, it will typically ship within 3-5 business days from the date of purchase. We will send you tracking information within 24-48 hours of your order leaving the warehouse to the email address provided during checkout. The good news is that most customers receive their products within 3 business days after shipment!
We are available every day from 6 AM to 9 PM to assist with any questions you may have. Please don't hesitate to reach out to us via email at info@mobilityplex.com for any inquiries.
What if there is damage during transit?
At Mobility Plex, we strive to ensure your complete satisfaction with every purchase. Please follow these guidelines regarding damaged items and returns.
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Visual Inspection: Please inspect your item and its packaging thoroughly upon delivery. If you notice any visual damage to the item or its packaging, it is crucial to make note of this on the Bill of Lading (BOL) for any freight shipments.
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Contact Us Immediately:
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Order Number: Contact us immediately with your order number.
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Damage Documentation: Please provide photos or videos showing the damage to the item and its packaging.
Return and Refund Process:
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Replacement or Refund: Depending on the nature of the damage and product availability, we will offer to:
- Replace the damaged item with a new one, or
- Provide instructions for returning the item for a full refund.
Warranty
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5 YEARS WARRANTY on the frame
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1 YEAR WARRANTY on the electrics
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6 MONTHS WARRANTY on the battery
Manual Guide
manual guide
